Customer Service

SHIPPING & DELIVERY

Delivery time is between 1-3 working days from the date of order. If no one is home a card will be left at your premises for notification. If you prefer you can state in the comments box that you would like the goods left at your premises.

Nappy Warehouse delivery charges are discounted to offer our customers the best price possible. We use TOLL for nationwide delivery across New Zealand.

SHIPPING RATES

Shipping costs are calculated automatically and as accurately as possible at checkout. For On-Account customers, shipping costs will be determined at the time of packing. The table below is a guide only and the calculated charges may vary slightly depending on the chosen products and quantities.

Single Box Double Box (or 2x Single Box)
Auckland FREE FREE
Outer Auckland FREE FREE
Shorthaul: Whakatane to Whangarei $4.15 per box $6.25 per box
Rest of North Island $6.25 per box $10.44 per box
South Island $16.50 per box $27.50 per box

For rural deliveries, an additional $5.95 is charged.

PRIVACY & SECURITY

Nappy Warehouse Ltd will only collect personal information from you (e.g. name, address, telephone number, email address) which you have provided to us voluntarily by completing our enquiry forms, contacting us at our address or via our telephone number, or which you have sent to us via an e-mail request. We will only use this information to respond to the enquiry or e-mail which you have sent to us. This may necessitate, in certain circumstances, passing your personal information to a third party so that they can respond to your specific request, and you hereby consent to the use of your personal information in this way.

We may provide this personal information to third parties, for the purpose of improving this Website and/or our services, but except as set out in this Privacy Policy we will not sell, rent or market personal information collected from you to any third parties. We do not hold credit card details in our system, but ANZ’s eGate may hold some details which is encrypted and securely stored by them.

RETURNS & REPLACEMENTS

We are so confident in our products, that we offer a money back guarantee on all unopened packs. If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and issue a refund,(this does not include return shipping) on the unopened packs.

PAYMENT, PRICING & PROMOTIONS

Any orders placed in New Zealand will be based in NZ Dollars, pricing may change at any time without notice.  Promotions will be advertised online at time of purchase. Payment will be required prior to delivery of goods unless arranged with management or on account.